WARRANTY & RETURN POLICY
Last Updated: 8/4/2023
Hero Link is owned and operated by Hero Link, LLC.
This Return Policy explains our return rules and guidelines for any wearables/goods or products Hero Link offers that have been purchased through the Hero Link website.
The return policy is the responsibility and in charge of:
- Hero Link, LLC.
- Email: support@herolink.us
By using the website, you accept the return policy by Hero Link, in the terms contained in this policy.
We reserve the right to update and revise this Return Policy without prior notice to reflect changes in our policies or services. Please make sure that you review it frequently as any time you place an order with Hero Link the current return policy will apply.
You may contact Hero Link and we will be pleased to help address any general issues you may have with your wearables.
Any wearables orders placed through Hero Link are Final and we will not provide a refund unless the product is damaged or defective from shipping.
If you believe your wearable is defective or has not otherwise met your requirements please contact Hero Link, IN WRITING via the online support system, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your order was satisfactory upon receipt and will be under no obligation to provide a refund or a replacement. Once you have contacted us, we will then have five (5) business days to determine if a replacement or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or replacement. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
1. We will replacement the wearable.
2. We will refund the original order price.
We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.
A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a replacement or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no replacement or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with Hero Link.
A refund or replacement will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.
When applicable, a refund will be issued within 10 business days of our receipt of the original product order.
A replacement will begin within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or replacement of a product:
An order that is refused at time of delivery or un-deliverable orders. (We will reship the product at the customer's expense if requested).
The product is lost, delayed or returned to Hero Link due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
Product that is delayed in fulfillment and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
Product that experiences missing or scuffed prints or inks.
Orders that are duplicated as a result of customer error.
Orders that are canceled after the order has entered into fulfillment (or any process thereafter).
Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.
A customer's violation of any of the terms and conditions governing the use of Hero Link's website and/or ordering of product.
Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using Hero Link's standard virus/malicious code detection procedures.
Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by Hero Link.
Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
The release of an order by the shipper without obtaining a signature.
Please note that Hero Link's provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.
CONTACT US
If you have questions or concerns about this return policy and the handling and security of your data, please contact us through our contact page or via the contact information below:
Hero Link, LLC
Email: support@herolink.us